Terms of Use

Energize Stores is an online store where creators sell what they make directly to fans. It is run by Energize Central ("we", "us"). These terms apply when you use the website or order from a creator on it.

By using the website or placing an order you agree to these terms. If you do not agree, please do not use the website. Our Privacy Policy explains how we handle your personal information.

Each store belongs to a creator. The creator makes or supplies the products in their store and is responsible for them. Energize Central reviews and approves every store, runs the website, and helps manage orders, payment and delivery between you and the creator.

You order from a creator's studio on energize-stores.com. Choose the item, size and quantity, then give your name, phone number and delivery address. You get an order reference straight away.

Sending an order is a request to buy. It is not a confirmed sale and nothing is charged. A member of the team will call or WhatsApp you on the number you gave to confirm the item, the delivery fee and the total, and to share how to pay. The order is confirmed only when you have agreed the total and your payment has been received.

We may decline or cancel an order request, for example if the item has sold out, the price shown was wrong, we cannot reach you after several tries, or payment is not made by the date we agree with you. If you have already paid, we refund you in full.

Prices are in Nigerian naira (NGN). Delivery is charged separately and is confirmed with you before you pay.

We try to keep every price and description accurate. If we find a mistake in the price of an item you ordered, we tell you before you pay and you can choose to go ahead at the correct price or cancel.

• Only pay into the account details given to you by the official team for your order reference.
• We will never ask for your card PIN, one-time password (OTP), banking password or BVN.
• If anyone contacts you about an order and something feels wrong, message us on our official Instagram before you pay.

Creators sell from their own store at energize-stores.com/store/their-name. Studio space is rented on one of three plans: Bedroom Creator (free), Indie Studio (₦7,500 a month) and Label / Flagship (₦25,000 a month). Plan fees are charged monthly in naira.

Energize Stores charges 0% commission on creators' sales. The plan fee is the only charge for studio space.

Each creator's earnings and payouts are shown in their Payout Vault inside their studio. Payouts are made only to a bank account in the creator's own name or registered business name.

Preorder items are made or delivered after you order. Ship dates shown are our best estimate; if a date moves, we tell you and you can cancel for a full refund.

Limited editions are available only while they last. Once they sell out, they may not be restocked.

We deliver across Nigeria. Delivery times are estimates and depend on your location and the delivery partner. Please give a complete address and a phone number you can be reached on.

If a delivery fails because the address was wrong or nobody could be reached, a fee may apply to send it again. Once an order has been delivered to the address you gave, you are responsible for it.

Check your order when it arrives. If an item is damaged, faulty or not what you ordered, tell us within 7 days of delivery, with your order reference and a photo. We will replace it, exchange it or refund you, and we cover the delivery cost.

If an item does not fit, you can ask to exchange it for another size within 7 days of delivery, as long as that size is in stock and the item is unworn, unwashed and has its tags. You pay the delivery cost for a size exchange.

We do not accept returns for a change of mind on items that have been worn or washed. You can cancel any order before it is sent out for a full refund.

Approved refunds are paid to the account you paid from, usually within 14 days. Nothing in these terms takes away your rights under the Federal Competition and Consumer Protection Act 2018.

When you use the website, you agree not to:

• place orders you do not intend to complete, or use someone else's details;
• copy, scrape or resell the website's content, or try to access parts of it that are not meant for you;
• interfere with the website, its security or other people's use of it.

We may block access or cancel orders where we reasonably believe these terms have been broken.

Creator names, photos, artwork and product designs belong to the creators or to Energize Central. You may share links to the website, but you may not copy or reuse its content or designs without permission.

We take reasonable care to run the website well and to get your order to you as described. We are not responsible for delays or losses caused by events outside our reasonable control, such as delivery network disruption, strikes or extreme weather.

As far as the law allows, our responsibility for an order is limited to the amount you paid for it. Nothing in these terms limits any responsibility that cannot be limited under Nigerian law.

We may update these terms as the store grows, for example when accounts and online checkout open. The date at the top shows when they last changed. The terms in place when you place an order apply to that order.

These terms are governed by the laws of the Federal Republic of Nigeria. If something goes wrong, contact us first and we will try to put it right. If we cannot agree, the Nigerian courts can decide.

Send a direct message to Energize Stores on Instagram (@theenergizestore). Quote your order reference if your message is about an order.